Chatbots: BT and Deutsche Telekom share insights

Until recently chatbots were viewed within enterprises as little more than digital receptionists and out of hours customer service back up, operating within predefined scripts and seldom delivering responses aligned with human inquiries. But thanks to advances in AI, and innovative new applications, interactive agents are evolving into a technology that is beginning to transform … Continue reading Chatbots: BT and Deutsche Telekom share insights