Genesys and Lighthouse Works partner to boost CX careers for blind workers

Cloud-based customer experience provider Genesys has joined forces with business processing outsource firm Lighthouse Works to deliver a solution that supports blind and visually impaired contact centre staff. Lighthouse Works employs hundreds of contact centre workers across the United States, with more than half having varying degrees of visual impairment. Its solution EquiVista – which … Continue reading Genesys and Lighthouse Works partner to boost CX careers for blind workers