Challenges of Troubleshooting SaaS Apps: Report

Whilst SaaS applications are increasingly being adopted by businesses, with many proven benefits, the model comes with risks to the end-user experience and presents challenges for IT. Most exposed of these challenges is the loss of control over the hosting infrastructure, which could mean that the traditional monitoring solutions are ill-equipped to handle SaaS solutions. This means that IT is left with inadequate troubleshooting tools and inefficient processes for determining the root cause of performance bottlenecks and user-impacting issues.

This report covers:

• The issue with troubleshooting SaaS apps and ensuring consistent user experiences
• The truth about SaaS vendor SLAs and why they don’t tell the entire performance story
• How to take control of SaaS applications and ensure their impact on the business with end-user experience monitoring

Download the report here