In the week before the World Economic Forum’s annual meeting, based on the theme “Rebuilding Trust”, a report has found that business leaders and employees are lacking in trust in the deployment of AI.
The report, as commissioned by finance and HR software firm Workday, found that while workforces are excited about AI opportunities, only 62% of business leaders, including C-suites and their direct reports, welcome AI and that only just over 50% of employees do too.
The number may be lower for employees as just under a quarter are not confident their firm will put employee interests above its own when implementing the technology.
Over 40% of employees don’t have faith in their company and its understanding of which systems should be automated and which require human intervention.
Three in four say their organisation is not collaborating on AI regulation, while four in five say their company has yet to share guidelines on responsible AI use.
Still, 70% of business leaders agree AI should be developed in a way that easily allows for human review and intervention.
“There’s no denying that AI holds immense opportunities for business transformation. However, our research shows that leaders and employees lack confidence in, and understanding of, their organisations’ intentions around AI deployment,” commented CTO of Workday, Jim Stratton.
“To help close this trust gap, organisations must adopt a comprehensive approach to AI responsibility and governance, with a lens on policy advocacy to help strike the right balance between innovation and trust.”