Amazon Web Services suffered a widespread disruption early Monday, Oct. 20, centered on its US-EAST-1 (Northern Virginia) region, that temporarily knocked offline popular apps and sites including Canva, Zoom, Coinbase, Robinhood, Venmo, Signal, Lloyds bank and Amazon’s own Alexa and Ring, according to company updates and third-party monitors.
AWS said it was investigating “increased error rates and latencies for multiple AWS services” in US-EAST-1 and later pointed to issues affecting the DynamoDB API endpoint, with knock-on effects to additional services in the region. By mid-morning, AWS said most requests were succeeding as recovery progressed.
Outage tracker Downdetector showed large, simultaneous spikes across several affected platforms beginning around 8:11 a.m. BST (3:11 a.m. ET).
The incident hit UK banks Lloyds Bank and Halifax.
The Lloyds website said: “Sorry, we’re unable to process your request at the moment. We are currently having some technical issues.”
It also affected the work operating system Monday.com, and design tool Canva.
US-EAST-1 is among AWS’s largest regions and hosts critical shared services, so faults there can surface beyond North America.
Amazon did not immediately provide a detailed cause beyond service-status updates; several impacted companies publicly attributed their downtime to the AWS event.
