Caledonian Sleeper modernizes contact center after shift to public ownership
When Scotland’s government took back control of Britain’s only overnight rail service, the operator faced a technology deadline that demanded a rapid CRM overhaul
When Scotland’s government took back control of Britain’s only overnight rail service, the operator faced a technology deadline that demanded a rapid CRM overhaul
Over coffee with TechInformed, the cloud platform CEO discusses AI-era infrastructure, greener data centers, and building a natural language search engine