Universal Music Group’s UMusic Hotels has adopted Oracle’s cloud applications to expand its global footprint and sharpen its focus on combining live music with high-end hospitality.
The company, which recently opened a property in Madrid and is planning further locations across Europe, the US and Latin America, has deployed Oracle NetSuite’s enterprise resource planning (ERP), the OPERA Cloud property management system (PMS), and Oracle Simphony Point-of-Sale (POS).
The firm claims the suite will help streamline operations, scale financial management and give staff greater insight into guest behaviour.
With this, UMHL aims to blend hotel stays with live events, ecommerce and branded merchandise.
“Our goal is to deliver immersive, unforgettable guest experiences across the world, and that requires technology that can keep pace with our vision,” said Javier Ferrer, IT PMO Manager at UMusic Hotels.
“With NetSuite’s cloud-based system, we can manage our day-to-day operations from anywhere, scale quickly, and make faster, more informed decisions.”
The rollout has already enabled the group to consolidate financial processes across international subsidiaries and automate workflows for greater efficiency.
OPERA Cloud’s mobile features give staff the ability to interact with guests throughout the hotel, simplifying check-in, housekeeping and maintenance.
Meanwhile, Oracle Simphony supports restaurant venues and the UMusic Shop with a reliable POS system.
“UMusic Hotels is pioneering a new type of experience that blends music, travel and discovery,” said Alberto Lozano Gómez, senior director for Southern Europe at Oracle NetSuite.
“With NetSuite and OPERA Cloud, UMusic Hotels has the right combination to enhance guest satisfaction, increase efficiency, and provide the foundation to support its ambitious growth plans.”
