Uber, a ride-hailing and delivery company, is giving more than 30,000 employees access to ChatGPT Work after a pilot involving 1,000 staff. Uber describes the expansion as its first companywide deployment of an AI agent for knowledge work.
Uber said approved integrations, employee training and an internal AI skills library will support the deployment across operations, finance, marketing and product teams. The company also said GPT-6.1 Sol would be the default model for ChatGPT Work, while its software engineering teams would continue using Codex.
The agent operates within ChatGPT Enterprise and can use connected services, including Google Drive, Gmail, Google Calendar and Slack, to gather information, analyze data and prepare briefs or presentations. OpenAI says users can monitor the agent’s progress, provide further instructions and approve important actions.
Early use in the pilot
Sumanth Sukumar, Uber’s vice president of engineering, told TechCrunch that about 80% of the pilot’s early adopters were nonengineers. They used the agent to analyze complex operational data, localize training materials for different markets and build personalized interactive dashboards, he said.
Sukumar also said Uber is giving teams room to experiment with ChatGPT Work rather than prescribing specific uses. The company plans to evaluate the workflows employees develop and whether those uses help them work more effectively.
Neither Uber’s announcement nor Sukumar’s interview specifies how many of the 1,000 pilot participants used the agent regularly, how much time they saved or what criteria supported the wider rollout.
Access controls and costs
OpenAI says enterprise administrators can control which connected tools employees use and restrict the actions ChatGPT Work can perform. Its Compliance API provides visibility into conversations and agent activity. Uber has not detailed which permissions or approval requirements it has configured.
OpenAI says usage depends on the amount of work required, with more complex tasks potentially consuming more of a plan’s allowance. It offers spending controls at the organization, group and individual levels. Uber did not disclose the rollout’s cost to TechCrunch or identify which spending limits it has enabled.
Uber and OpenAI plan to share further information about adoption, use cases and measurable outcomes as the rollout progresses.